Shipping policy
Shipment processing time
All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Partner-Fulfilled (Collective) Items
Some items on our website are fulfilled directly by our partner brands through Shopify Collective. These products ship separately from other items in your order and have separate policy guidelines.
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Processing Time: Will vary by the supplier
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Estimated Delivery: Will be dependent on options chosen during checkout
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Shipping Cost: Calculated at checkout and may differ from Delilah’s Maternity in-store items.
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Tracking: You’ll receive a separate tracking number for Collective items when they ship.
We are committed to being transparent about delivery times so you always know when to expect your order.
General Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free economy shipping on orders of $100 or more.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
UPS 2nd Day Air® and USPS First Class Mail, Ground Advantage, Priority Mail, and Priority Mail rates and transit times will be calculated at checkout.
Our rates and transit times for Economy and Standard Shipping are as follows:
Economy - $100.00 and up - 5 to 8 business days - Free
Economy - 0lb–5lb - 5 to 8 business days - $4.90 USD
Economy - 5lb–70lb - 5 to 8 business days - $19.90 USD
Standard - 0lb–1lb - 3 to 4 business days - $6.90 USD
Standard - 1lb–5lb - 3 to 4 business days - $9.90 USD
Shipment to P.O. boxes or APO/FPO addresses
Delilah's Maternity ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Delilah's Maternity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Delilah's Maternity is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Delilah's Maternity will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 801-410-0848
- Or alert us at contact@delilahsmaternity.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We may replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.